LaSalle Network is partnering with a national leader in the environmental services industry that is currently looking for a Collections Specialist to join their team in Hoffman Estates, Illinois.
As a Collections Specialist, you will play a crucial role in assisting clients in managing their outstanding accounts and maintaining positive customer relationships. You will use your strong interpersonal skills, problem-solving abilities and previous experience in collections or customer service to help achieve the mission of delivering excellent service to clients while recovering outstanding debts.
Collections Specialist Responsibilities:
- Contact customers with delinquent accounts through phone calls, emails and letters
- Negotiate payment arrangements and settlements to recover outstanding debts while maintaining positive customer relations
- Document all communication and interactions with customers accurately
- Analyze customer accounts and provide recommendations for next steps, such as legal actions or settlements
- Follow company policies, legal guidelines and industry regulations throughout the collection process
- Investigate and resolve customer inquiries and disputes professionally
- Work closely with team members and other departments to streamline processes and improve overall collections performance
Collections Specialist Requirements:
- 3-5 years of relevant experience in collections, customer service or a related field
- Strong negotiation and communication skills
- Exceptional problem-solving abilities
- Knowledge of collection laws and regulations is a plus
- Ability to work independently and as part of a team
- Proficient in using collection software and Microsoft Office tools
- High school diploma or equivalent; additional education is a plus
If you feel you meet all requirements above, do not hesitate to apply!
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two
decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from
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Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all
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