Senior Collections Specialist

$50,000 - $60,000 yearly

Job Category:Accounting & Finance

Position Type:Direct Hire / Permanent

Work Model:In Office

Location:Hoffman Estates, IL  [In Office]

Job ID:129067

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Job Description

LaSalle Network is partnering with a national leader in the environmental services industry that is currently looking for a Collections Specialist to join their team in Hoffman Estates, Illinois.

As a Collections Specialist, you will play a crucial role in assisting clients in managing their outstanding accounts and maintaining positive customer relationships. You will use your strong interpersonal skills, problem-solving abilities and previous experience in collections or customer service to help achieve the mission of delivering excellent service to clients while recovering outstanding debts.

Collections Specialist Responsibilities:

  • Contact customers with delinquent accounts through phone calls, emails and letters
  • Negotiate payment arrangements and settlements to recover outstanding debts while maintaining positive customer relations
  • Document all communication and interactions with customers accurately
  • Analyze customer accounts and provide recommendations for next steps, such as legal actions or settlements
  • Follow company policies, legal guidelines and industry regulations throughout the collection process
  • Investigate and resolve customer inquiries and disputes professionally
  • Work closely with team members and other departments to streamline processes and improve overall collections performance

Collections Specialist Requirements:
  • 3-5 years of relevant experience in collections, customer service or a related field
  • Strong negotiation and communication skills
  • Exceptional problem-solving abilities
  • Knowledge of collection laws and regulations is a plus
  • Ability to work independently and as part of a team
  • Proficient in using collection software and Microsoft Office tools
  • High school diploma or equivalent; additional education is a plus

If you feel you meet all requirements above, do not hesitate to apply! 

Thank you,

Elizabeth Schultz
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.