Senior Collections Specialist

LaSalle Network is partnering with a national leader in the environmental services industry that is currently looking for a Collections Specialist to join their team in Hoffman Estates, Illinois.

As a Collections Specialist, you will play a crucial role in assisting clients in managing their outstanding accounts and maintaining positive customer relationships. You will use your strong interpersonal skills, problem-solving abilities and previous experience in collections or customer service to help achieve the mission of delivering excellent service to clients while recovering outstanding debts.

Collections Specialist Responsibilities:

• Contact customers with delinquent accounts through phone calls, emails and letters
• Negotiate payment arrangements and settlements to recover outstanding debts while maintaining positive customer relations
• Document all communication and interactions with customers accurately
• Analyze customer accounts and provide recommendations for next steps, such as legal actions or settlements
• Follow company policies, legal guidelines and industry regulations throughout the collection process
• Investigate and resolve customer inquiries and disputes professionally
• Work closely with team members and other departments to streamline processes and improve overall collections performance

• 3-5 years of relevant experience in collections, customer service or a related field
• Strong negotiation and communication skills
• Exceptional problem-solving abilities
• Knowledge of collection laws and regulations is a plus
• Ability to work independently and as part of a team
• Proficient in using collection software and Microsoft Office tools
• High school diploma or equivalent; additional education is a plus

If you feel you meet all requirements above, do not hesitate to apply! 

Thank you,

Elizabeth Schultz
Project Manager
LaSalle Network