Second Shift Customer Service Representative

LaSalle Network has teamed up with a large consumer gift company to build out their seasonal team. Our client, located near Woodridge, IL, is looking to hire Second Shift Customer Service Representatives to join the team. The Customer Service team assists customers with inbound phone calls, fulfills email orders, answers questions and processes returns and exchanges.

Second Shift Customer Service Representative Responsibilities:

• Answer incoming calls and respond to customer emails in a call center environment
• Provide product, service, order-status and account information to customers
• Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
• Research, identify and resolve and customer complaints while maintaining detailed documentation and record keeping
• Identify and escalate unresolved customer issues to management for further investigation
• Follow up calls to customers to confirm appropriate changes were made
• Ability to use critical thinking skills and make decisions
• Pay differential for second shift

Second Shift Customer Service Representative Requirements:

• One year of experience working with customers, preferably in a call center
• Associates degree preferred or high school diploma (or equivalent) with customer service experience will be considered
• Must be able to work between the hours of 10:00am-9pm on weekdays and one weekend day from 8:30am-5pm
• Working knowledge of Microsoft Office, general computer skills and basic typing skills
• Proven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
• Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willing to support others and contribute to an overall positive culture
• Bilingual Spanish a plus
• Must be comfortable working onsite

If you are interested in the Second Shift Customer Service Representative role, apply today!

Thank you,

Jessica McCourt
Sr. Project Manager
LaSalle Network

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