Sales Support Specialist

LaSalle Network had partnered with an international furniture manufacturer looking for a Sales Support Specialist to join their dynamic team, operating out of the Merchandise Mart in downtown Chicago. In this role, you will play a crucial part in managing orders, providing quotes, answering questions, processing payments and taking note of customizations for a diverse range of furniture products. This position is pivotal to the company's success, as they sell their products through representatives across the United States, Canada and Mexico.

Sales Support Specialist Responsibilities:

• Handle order processing, from initial quotes to delivery, ensuring seamless transactions for the customers
• Provide support to 2-3 sales representatives across different territories
• Serve as the go-to person for resolving any issues or inquiries that arise within your territories
• Work closely with the team to ensure smooth operations in the absence of a direct sales model
• Maintain an organized and detail-oriented approach, especially given the vast array of fabric and finish options
• Deliver exceptional customer service via phone and email, catering to the needs of clients and representatives

• Strong background in retail or customer service, with a preference for candidates who have worked with contract and commercial furniture
• Proficiency in computer systems and email communication is essential
• Prior experience in order entry, handling damages and managing customer complaints is a plus
• A self-starter who can effectively run their own "business" within the company
• Highly organized, with excellent attention to detail
• Ability to manage significant order volumes, often involving millions of dollars
• Strong communication and interpersonal skills
• 3+ years of work experience

If you're a retail professional with strong computer skills looking to take your career to the next level, or an experienced customer service representative interested in breaking into the design world this role could be for you. Apply today!

Thank you,

Katie Binswanger
Associate Principle - Office Services
LaSalle Network