LaSalle Network is currently partnering with a growing software company that is seeking a Remote Sr. Customer Success Analyst to join their team. This person will work on the team that performs software installations and software support. This is a full-time opportunity and is 100% remote.
Remote Sr. Customer Success Analyst Responsibilities:
- Understand customers’ needs (why they trade the way they do; where their questions come from) and answering their questions quickly and efficiently
- Analyze data from customers, Molecule, banks, and other ecosystem partners – using Excel, SQL, Python, and/or MATLAB
- Take Level 1 and 2 support calls, assist customers with basic and mid-level troubleshooting, and log tickets for difficult problems or recommended enhancements
- Communicate and operate implementation plans and status with our customers
- Build custom scripts in Python and SQL to handle edge cases and integrations
- Design and execute test scripts and test scenarios
- Work with Product team to advocate for our customers
- Identify internal processes that need work and change them
Remote Sr. Customer Success Analyst Requirements:
- Bachelor’s degree in Business Administration, Computer Science, or any related field from an accredited institution
- 3+ years of experience in commodities trading (in operations, front-office analysis, or systems implementation)
- Ability to prioritize and triage, given many urgent and important tasks
- Ability to multi-task within a team environment
- Strong initiative and ability to work with little direction
- Strong Excel experience, including Pivot Tables and VLOOKUPs
- Strong experience with SQL and databases
- Strong written and verbal communication skills
- Mathematical aptitude and ability to analyze complex business processes
- A love for technology
- Comfort with an unstructured environment
- Ability to make effective decisions under pressure
- Ability to gather and interpret relevant data and information
Nice to Have:
- Effective project management skills
- Programming experience in any open-source language
- Prior experience in consulting
If you have the experience listed above, possess a great attitude, and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more about this Remote Sr. Customer Success Analyst role, please apply today!
Project Manager, Technology Services
Keywords and Related Terms: Finance, trading, technical support.
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.