Project Coordinator

LaSalle Network has partnered with a mobility equipment supplier to find Project Coordinator to join their team. Our client prides themselves on their positive, upbeat company culture. They emphasize empathy, honesty, collaboration, dedication, integrity and compassion in the workplace, and promote continued education and learning opportunities.

The Project Coordinator is a healthcare/customer service position that offers the benefit of working in the healthcare field while in a professional office setting. The Project Coordinator will work one on one via phone with patients who travel with and rely on mobility equipment. If a patient’s mobility equipment has been damaged by the airline, the Project Coordinator functions as a case manager, handling each damage claim with the patient from start to finish. The Project Coordinator will work closely with technicians, airline staff and the patient to find a cost effective, efficient and compassionate resolution.

This position has an hourly rate of $20 per hour, and the company is located in Buffalo Grove, IL

Project Coordinator Responsibilities:

• Review damage assessment results and making recommendations
• Coordinate with technicians to order parts and new equipment from dozens of manufacturers
• Work closely with a dynamic team of Service Specialists and Claims Specialists to ensure that customers' medical equipment needs are addressed
• Build relationships with manufacturer reps and negotiate pricing as needed
• Perform local assessments and repairs
• Handle local rentals and sales of new equipment

• Bachelor’s degree preferred; associate degree required
• Some experience providing customer service preferred
• Must be able to prioritize and multi-task various projects
• Great attention to detail and patience
• Computer literate
• Excellent phone etiquette and organizational skills
• Positive/contagious personality
• Must exude confidence over the telephone
• Excellent communication skills
• Willingness to learn and confidence to take occasional risks

Thank you,

Emily Shanberg
Senior Project Manager
LaSalle Network

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