Pre-Registration Manager

Pre-Registration Manager Opportunity – Chicago, IL

About the Opportunity:

A 134-bed safety net hospital serving Chicago’s most vulnerable populations is seeking a Pre-Registration Manager to lead a critical transformation in patient access operations. This is a high-impact opportunity for a mission-driven leader ready to stabilize and rebuild a key team from the ground up.

As the hospital modernizes operations to enhance efficiency and patient care, this role will be pivotal in unifying inpatient and outpatient registration under one cohesive strategy—bringing structure, accountability, and measurable improvement to frontline processes.

Position Overview:

The Pre-Registration Manager will oversee daily operations across inpatient and outpatient registration teams, driving efficiency through centralized workflows and improved staff performance. The role includes direct leadership of approximately 7 team members (growing to 11), while also supporting emergency department registration functions in a hub-and-spoke model.

This is an ideal role for a hands-on, process-oriented leader who thrives in hospital settings and has experience managing unionized teams.

Key Responsibilities:

• Oversee and unify inpatient and outpatient registration workflows

• Train, motivate, and manage team members in a union environment

• Establish, track, and optimize KPIs for accuracy, timeliness, and patient experience

• Collaborate with centralized scheduling and ED registration teams to align workflows

• Partner with night shift leadership to ensure seamless 24/7 operations

• Coordinate cross-functionally with HR, medical records, and department directors

• Ensure data accuracy and reduce duplicate medical records for clean billing

• Serve as a visible, patient-facing leader who upholds customer service excellence

Qualifications:

• Experience managing hospital-based registration or pre-registration teams

• Proven supervisory or management experience, ideally with union staff

• Strong grasp of performance metrics and quality improvement methods

• Background in process improvement and workflow optimization

• Experience with centralized scheduling (highly preferred)

• Familiarity with MEDITECH (especially 6.x or Expanse) is a strong plus

• Collaborative, mission-driven leadership style with a commitment to community health

Additional Requirements:

• COVID-19 vaccination required

• Background check (7-year criminal history) and drug screening required (including THC)

• Interview process includes Zoom and in-person rounds

• Target start date: ASAP

Why This Role Matters:

This is more than just a management position—it’s a chance to rebuild and reimagine a foundational hospital function that directly impacts patient care and access. You’ll have the autonomy to create structure, implement change, and leave a lasting impact on a vital institution serving an underserved community.

If you’re driven by purpose and ready to make a difference, we encourage you to apply.

Best,

Emma Swords
Project Manager
LaSalle Network
 

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.? 

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s compensation, Paid Leave and Sick Leave are also provided.