Patient Registration Specialist

Are you looking for a new opportunity to grow your existing skillset while also gaining valuable experience and growing your career? Our client, with a variety of specialties, has grown in both size and stature to fulfill all patient’s healthcare needs with leading medical experts. Their leading training program will give you the tools you need to succeed. If you are looking for a career in an organization that is a leader in the healthcare industry, then this position is for you!

Our client is currently looking for a Patient Registration Specialists to support their growing business and new clients.

Patient Registration Specialist Responsibilities:

• Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional areas and successfully resolve customer inquiries
• Create delightful customer experience by setting proper expectations and consistently following through with end-users
• Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
• Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, CxC colleagues, and leaders
• Achieve individual key department performance objectives such as quality assurance and productivity
• Handle sensitive matters courteously and with professionalism; when appropriate, escalate with leadership for proper awareness and/or resolution
• Adhere to department policies and procedures and HIPAA regulations

• Strong attention to detail and ability to take initiative to resolve inquiries and issues
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
• Exhibits desire to continuously learn, improve service delivery and work in a team environment
• Ability to listen and document notes simultaneously
• Ability to read, analyze and interpret verbal and written instruction
• Maintains high energy and positive attitude
• Ability to remain calm under pressure
• Adapts quickly to change and balances multiple priorities in a fast-paced environment

If you are interested in the Patient Registration Specialist role, and feel qualified for the position, please apply today!

Thank you,
 
Nereida Gonzalez
Project Manager
LaSalle Network

#LI-DNP