Part-Time Technical Support Specialist

Chicago, IL |$17-20 | Job ID: 97790

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Job Description

A highly regarded market research company headquartered in Chicago is looking for a Part-Time Technical Support Specialist to join their team. Over the past few years, our client has been recognized for their excellent company culture and impressive growth. They are committed to their customers having the best possible experience and are looking to you to help them do that!

 

As a Part-Time Technical Support Specialist, you will be responsible for handling general FAQ questions, creative problem-solving and troubleshooting of customer technical issues. You will work closely with an experienced team and will be taking daily emails to help grow and maintain their customers.

 

Part-Time Technical Support Specialist Responsibilities:

  • Troubleshoot and resolve technical issues for customers using a mobile app
  • Identify trends across customers and work with management to provide top-notch solutions
  • Provide impeccable customer support by maintaining a positive attitude and creating innovative solutions
  • Communicate internally and escalate customer requests and concerns for prompt and thorough resolution

 

Part-Time Technical Support Specialist Requirements:

  • Ability to work successfully in a remote environment
  • One to three years of customer service experience
  • Ability to create and improve upon standard operating procedures
  • Excellent attention to detail and organization
  • Must be open to part time hours at least three days a week and a few hours on the weekends

 

This is an excellent opportunity for any customer service professionals seeking to continue growing their skills in a technical environment. Our client is looking for an influencer who is not afraid to jump right into an innovative, high-growth environment. If you are interested in this opportunity, please apply today!

 

Thank you,

 

Phoebe Gilbert
Project Manager, Office Services
LaSalle Network

 

Keywords and Related Terms: customer , customer service , account management , account , account executive , client services , client service , client , entry-level , research , startup , start-up , CS , CSR , order processing , SaaS #LI-CTOFFC

 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.