Outreach Coordinator

$14 - $16 hourly
Job Category: Call Center
Position Type: Contract / Temporary to Hire
Work Model: Remote
Location: Gardena, California
Job ID: 136532
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LaSalle Network has partnered with a healthcare company that specializes in providing technology-driven solutions and services to healthcare payers, providers and other healthcare organizations. Their team is looking for a skilled and passionate Outreach Coordinator to join their dynamic team. 
As an Outreach Coordinator, you will be accountable for various duties, primarily involving contacting provider offices, hospitals and healthcare facilities to arrange medical record retrieval appointments. Meeting daily productivity targets involves completing a minimum of 60 inbound/outbound calls each day, alongside attaining retrieval metrics. Additionally, documenting all call interactions in the database, encompassing updates, scheduling particulars and tracking assignment progress, is part of the role. Establishing and nurturing a positive relationship with the provider network is crucial. Upholding high-quality standards of 90% or above is imperative to excel in this position. 
Outreach Coordinator Responsibilities

  • Responsible for initiating contact and arranging appointments with provider offices, utilizing various retrieval methods such as mail, fax, electronic and field
  • Coordinate with field retrieval technicians to ensure timely completion of medical record appointments
  • Collaborate with onshore and offshore team members in India, the Philippines and the U.S. to exchange assignment information
  • Address provider inquiries by clarifying information and researching request updates
  • Provide support for inbound calls from provider offices and medical records technicians, including tasks such as preparing, sending and receiving correspondence both internally and externally
  • Maintain high productivity levels to meet project deadlines effectively
  • Resolve issues by clarifying concerns, conducting research and offering alternative solutions

Outreach Coordinator Requirements: 
  • High School Diploma, Associate’s, Bachelor’s or Master’s degree preferred, or equivalent relevant experience
  • Demonstrated proficiency in customer service and office/administrative tasks within a collaborative team setting
  • Familiarity with medical terminology and the ability to handle healthcare documentation confidentially, including adherence to regulations such as HIPAA and PHI
  • Proficiency in Microsoft Suite with intermediate expertise in Excel

If you're excited about the opportunity to contribute to our client's mission and believe you have the skills and experience they're looking for, please apply today! 
Thank you, 

Heather Hartley
Senior Project Manager 
LaSalle Network 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.