LaSalle Network is seeking an On-site Level II Technical Lead to manage and elevate a team of IT support professionals at a critical client location. If you're a solutions-focused leader who enjoys mentoring, hands-on troubleshooting, and cross-functional collaboration, this role is for you. You'll be the technical go-to for Level 2 support while working closely with engineering and infrastructure teams to keep everything running smoothly.
On-site Level II Technical Lead Responsibilities:
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Oversee and guide a Level 2 support team
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Resolve complex IT issues and perform root cause analysis
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Partner with technical teams to resolve reoccurring problems
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Create documentation, training materials, and operational playbooks
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Handle escalations and ticket reviews with an eye for trends and improvements
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Ensure adherence to SLA/SLO and ITSM best practices
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Provide end-user support and contribute to project implementations
On-site Level II Technical Lead Requirements:
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5–7 years of technical support and leadership experience
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Expertise with SCCM, Intune, AD, and Microsoft 365
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Familiarity with hybrid infrastructures, cloud services, and backup systems like Veeam
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Experience working with IDS/IPS tools and SQL databases
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Excellent problem-solving, communication, and mentorship skills
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Bachelor's degree or relevant certifications preferred
Ready to lead a team, solve problems, and shape the future of IT service? Apply today.
Mike McGlauchlin
Senior Project Manager – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
