Level 2 Service Desk Technician

$20 - $25 hourly
Job Category: Technology
Position Type: Contract / Temporary to Hire
Work Model: Hybrid
Location: Nashville, Tennessee
Job ID: 136380
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Our client, a technology consulting firm, is currently seeking a Level 2 Service Technician to join their team in Nashville, TN. This organization is looking to expand its team and needs someone who has worked in the security industry.

Level 2 Service Technician Responsibilities:
  • Identifying and resolving issues reports by partners via phone and email
  • Timely escalation of issues o Escalation during goal SLA
  • Documentation and time tracking
  • Accurate time tracking
  • Meeting engagement and process development
  • Engage in regular meetings for the betterment of the team and company
  • Develop processes as part of partner documentation
  • Participate in rotating on call among all service technician

Level 2 Service Technician Requirements:
  • Windows and Mac operating systems
  • Printing Environments
  • General networking
  • Desktop Hardware
  • Office Productivity Software
  • Hosted Solutions (e.g. G-Suite, Office 365)
  • Basic Active Directory Functionality

If you are interested in this Level 2 Service Technician opportunity and feel you match the above criteria, please apply today!

Thank you,

Ashish Saluja
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.