IT Support Manager

Chicago, IL |$80-90K | Job ID: 107635

Apply Now
Share this job:

Job Description

LaSalle Network is currently working with a law firm in Chicago to identify an IT Support Manager that will establish an IT framework and serve as the liaison between the business and technical projects. The IT Support Manager will manage technicians by delegating tasks and assisting with escalations.

IT Support Manager Responsibilities:
  • Be involved in the hiring process and lead the training of members of the technical support staff
  • Delegate responsibilities and oversee workflow of project staff
  • Oversee the day-to-day workflow of the department
  • Conduct performance evaluations that are timely and constructive for the technical support staff
  • Respond to inbound client inquiries via phone, Teams, email and online ticket escalations
  • Manage assigned IT projects to ensure adherence to budget, schedule and scope of project
  • Establish and implement project communication plans, providing status updates to affected staff and stakeholders

IT Support Manager Requirements:
  • Bachelor’s degree in computer science or other related fields
  • 3+ years of experience working with clients locally and remotely required
  • 1+ years of managerial experience required
  • Ability to learn new technologies and processes information quickly
  • Ability to adapt to changes in timelines and sequences
  • Excellent verbal and written communication skills

This is a full-time, permanent opportunity located in Chicago, and will be onsite five days/week.

Thank you,

Kelsey Person
Recruiting Lead – LaSalle Network
LaSalle Network

Keywords and Related Terms: windows , AD , Active Directory #LI-CTTS


LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.