Implementation Specialist

Chicago, Illinois |$80-90K | Job ID: 105647

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Job Description

Our client, a growing sports technology company based in Chicago, is seeking an Implementation Specialist to join their team due to growth! This company is finding its way to the forefront of their industry, servicing some of the largest sports teams all over the country. 
 

The Implementation Specialist will be responsible for onboarding and managing the implementation of new accounts in addition to managing high-level relationships with stakeholders.  

The ideal candidate will bring a strong technical background and exceptional client servicing skills in addition to having proven experience enhancing processes and operations in a startup. 
 

Implementation Specialist Responsibilities: 

  • Kick-off and execute implementation for new accounts including maintaining project plans, monitoring timelines and ensuring clients attain stated goals 

  • Manage client account relationships 

  • Demonstrate system functionality and train clients on the use of the system 

  • Manage, research, track and resolve client issues in a timely, efficient manner 

  • Anticipate risks and challenges, and initiate action plans or alternative solutions, escalating when appropriate 

  • Partner with product and engineering team to ensure product utilization 

  • Become an expert on products/solutions and routinely collaborate to help improve functionality 

 
Implementation Specialist Requirements: 

  • Bachelor’s degree from a four-year college or university required 

  • 3+ years of direct customer success experience required 

  • Sports knowledge or industry experience is preferred 

  • Proven implementation experience of a SaaS product 

  • Strong analytical and problem-solving skill set 
     

If you are looking to combine your passion for sports and technology and are looking for an opportunity to grow in a quickly building organization, apply today! 
 

Thank you, 
 
Rachel Holmes 
Principal, Office Services 
LaSalle Network 
 

Keywords and Related Terms: client success , project management , train , implementation specialist , SaaS #LI-CTOSDH 

 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.