Our client, a growing sports technology company based in Chicago, is seeking an Implementation Specialist to join their team due to growth! This company is finding its way to the forefront of their industry, servicing some of the largest sports teams all over the country.
The Implementation Specialist will be responsible for onboarding and managing the implementation of new accounts in addition to managing high-level relationships with stakeholders.
The ideal candidate will bring a strong technical background and exceptional client servicing skills in addition to having proven experience enhancing processes and operations in a startup.
Implementation Specialist Responsibilities:
Kick-off and execute implementation for new accounts including maintaining project plans, monitoring timelines and ensuring clients attain stated goals
Manage client account relationships
Demonstrate system functionality and train clients on the use of the system
Manage, research, track and resolve client issues in a timely, efficient manner
Anticipate risks and challenges, and initiate action plans or alternative solutions, escalating when appropriate
Partner with product and engineering team to ensure product utilization
Become an expert on products/solutions and routinely collaborate to help improve functionality
Implementation Specialist Requirements:
Bachelor’s degree from a four-year college or university required
3+ years of direct customer success experience required
Sports knowledge or industry experience is preferred
Proven implementation experience of a SaaS product
Strong analytical and problem-solving skill set
If you are looking to combine your passion for sports and technology and are looking for an opportunity to grow in a quickly building organization, apply today!
Principal, Office Services
Keywords and Related Terms: client success , project management , train , implementation specialist , SaaS #LI-CTOSDH
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