Help Desk Technician

Itasca, IL |$50-60K | Job ID: 101672

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Job Description

LaSalle Network is currently partnering with a client, a global leader in the technology innovation space, that is seeking a Help Desk Technician to join their team. This position is based in Itasca, IL and the person will be expected to be onsite. This is a contract-to-hire opportunity.


Help Desk Technician Responsibilities:

  • Monitor, prioritize and respond to user requests and incidents.
  • Handle incoming IT support tickets
  • Troubleshooting
  • Providing local and remote IT support
  • Password resets
  • Desktop/laptop hardware installs or upgrades
  • Onboarding and termination of accounts
  • Server maintenance
  • Active Directory and Group Policy
  • Escalate and partner with more senior level techs as needed
  • Document internal procedures related to Help Desk related responsibilities


Help Desk Technician Requirements:

  • 1 to 2 years of corporate help desk experience
  • Bachelor's degree in computer science or related preferred, but not required
  • Experience working in a fast-paced environment
  • Experience troubleshooting Microsoft Office applications
  • Experience troubleshooting Windows or mobile operating systems
  • Demonstrated ability for critical thinking and problem solving
  • Excellent verbal and written communication
  • IT support ticketing system experience important, but not required


If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today!


Thank you,


Alec Berry

Project Manager – Technology Services

LaSalle Network


Keywords and Related Terms: Help Desk , IT support , Active Directory , Mobile Device Management , Windows #LI-STTS


LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.