Help Desk Support Specialist

Rockville, Maryland |$20 - $25 hourly | Job ID: 118445

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Job Description

LaSalle Network is currently partnering with a client, a globally recognized, award-winning technology partner, to grow their help desk team in Rockville, Maryland.

Help Desk Support Specialist Responsibilities:
  • Provide support to internal customers by providing resolutions to technical issues and inquiries
  • Answer and respond to help desk calls and emails
  • Escalate requests, monitor resolutions and provide first and second level computer hardware, software and telecommunications support to users
  • Troubleshoot technical issues
  • Handle network connectivity issues

Help Desk Support Specialist Requirements:
  • Educational degree/certificate or equivalent experience
  • 2-4 years of help desk experience
  • Strong customer service skills
  • Knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access)
  • Knowledge of Active Directory
  • Mac and Windows environment experience
  • Experience with help desk ticketing system
  • Knowledge in Office365 Exchange Online administration
  • Knowledge in Microsoft Windows, MacOS, Android and iOS Operation Systems

If you have the experience listed above, possess a great attitude and are looking for an opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today.

Thank you,

Alec Berry
Project Manager – Technology Services
LaSalle Network

Keywords and Related Terms: help desk , IT support , Active Directory , mobile device management , Windows , PC , remote , service desk , overnight , third shift , technical troubleshooting #LI-STTS

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.