LaSalle Network is hiring a Help Desk Support Level I Technician for a contract role based in Chicago, IL! This is a hybrid opportunity with a fast-paced IT team that needs an extra set of hands to tackle Tier 1 support and ensure a smooth rollout of Windows 11 upgrades. If you’re a tech-savvy problem solver who can manage a ticket queue with precision and confidence, we want to hear from you.
This team is in the thick of a major device replacement initiative, and your role will be critical in keeping the lights on while the rest of the crew executes the upgrade project.
Help Desk Support Level I Responsibilities:
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Manage and resolve Tier 1 tickets through SolarWinds or similar platforms like ServiceNow or Zendesk
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Support onboarding/offboarding tasks for new hires and terminations
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Troubleshoot printer issues and general hardware problems, including Lenovo laptops
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Assist with a 700+ laptop upgrade project, replacing 250+ devices
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Deliver excellent support to users across the organization, both onsite and remotely
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Leverage systems including Microsoft 365, Intune, SCCM, Active Directory, and Citrix
Help Desk Support Level I Requirements:
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2+ years of Tier 1 IT support experience
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Strong hands-on troubleshooting skills (you’re not just escalating, you’re fixing)
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Experience with onboarding/offboarding workflows
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Confidence managing ticket queues independently
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Excellent communication and customer service skills
Nigel Dyson
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
