Help Desk Support

Elgin, Illinois |$40-50K | Job ID: 104724

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Job Description

LaSalle Network has partnered with a progressive MSP company that is seeking well-rounded level 1-2 Help Desk Support professionals in the Elgin, IL area. The ideal candidate has a willingness to learn, desire for growth in their IT career and strong communication skills. Applicants must possess 2-4 years of help desk support experience, and experience working for an MSP prior or presently is a huge plus! 

The Help Desk Support position offers benefits such as health insurance, paid time off and some remote flexibility.  

Help Desk Support Responsibilities:  

  • Work within their ticketing system, answering calls and responding to alerts 
  • Assist more than one client at a time 
  • Use automation tools 
  • Work within Active Directory, resetting passwords, etc. 

Help Desk Support Requirements: 
  • 2+ years of experience working within the Help Desk space 
  • Open to 30% travel; required to travel to clients for support from time to time 
  • RMM experience 
  • Knowledgeable within Office 365 
  • Strong work ethic 

If you are ready to continue and grow within your IT help desk career, please apply below! 

Thank you,  

Claire Schaefer  
Project Manager 
LaSalle Network  

Keywords and Related Terms: help desk , IT support , Active Directory , mobile device management , Windows , PC, SolarWinds , RMM , MSP #LI-STTS 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.