Enterprise Technical Support Representative

Downers Grove, Illinois |$50,000 - $60,000 yearly | Job ID: 112197

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Job Description

Our client, a market leader in providing technology solutions, is currently seeking a Technical Support Representative to join their team in the western suburbs of Chicago. This organization is looking to expand its team.

Technical Support Representative Responsibilities:

  • Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%
  • Use rigorous logic and troubleshooting methods to find effective solutions
  • Practice attentive and active listening
  • Test new hardware and software
  • Resolve issues with our hardware and software
  • Keep records of customer interactions and create orders, leads and service documents in the company database
  • Create technical documents for departmental and customer use

Technical Support Representative Requirements:
  • Associates degree or higher, or related business experience
  • Previous technical support or related technical experience a plus
  • Familiar with iOS and web browsers
  • Working knowledge of PCs, Windows Operating Systems and PC applications with Bluetooth Wi-Fi and USB devices
  • Ability to maintain a positive attitude and professional manner working under pressure
  • Good problem solving and communication skills

If you are interested in this Technical Support Representative opportunity and feel you match the above criteria, please apply today!

Thank you,

Jessica Rico
Unit Manager
LaSalle Network

Keywords and Related Terms: help desk #LI-STTS


LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.