Customer Support Supervisor

Romeoville, IL |$60-70K | Job ID: 112208

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Job Description

LaSalle Network is partnered with the one of the fastest growing consumer goods companies in Chicago, seeking a Customer Support Specialist due to growth! This company has been recognized for their quality ingredients and superior customer service, making them a "Best Places to Work" in Illinois.

Our client is seeking a Customer Support Supervisor to join and lead their order fulfillment team for their B2B customers. The Customer Support Supervisor will be responsible for overseeing the day to day of the customer service team and ensure the highest quality of customer service for their clients. 

Customer Support Supervisor Responsibilities:

  • Oversee the day to day of customer service agents 
  • Provide feedback, training and continued education for customer service team
  • Clearly and proactively communicate the progress of initiatives to sales and other internal departments
  • Work closely with transportation and warehousing to proactively address order delays or inventory shortages
  • Thoroughly review and address daily KPI reports
  • Effectively handle customer escalations and work to eliminate customer issues
  • Proactively identify growth opportunities with assigned customers to facilitate sales

Customer Support Supervisor Requirements:
  • Bachelor’s degree or equivalent work experience required
  • 2+ years of supervisory experience
  • Food manufacturing experience is required
  • Strong verbal and written communication
  • Proficiency in Microsoft Office and SAP
  • Strong attention to detail

In addition to quality products, this company offers competitive compensation, full benefits and a collaborative work environment. If you are interested in this Customer Support Supervisor opportunity and qualify per the above requirements, please apply today!

Thank you,

Allison Sachnoff
Senior Recruiter
LaSalle Network

Keywords and Related Terms: customer service , sales , customer success #LI-CTOSDH


LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.