Customer Support Specialist

Harvey, IL |$20-25 | Job ID: 90755

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Job Description

Our client, an industry leader in manufacturing and distribution of electrical, mechanical, and safety infrastructure solutions, is hiring for a Customer Support Specialist in the southern suburbs of Chicago.

Customer Support Specialist Responsibilities:

  • Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment
  • Process all EDI orders and maintain EDI cross reference tables per customer
  • Provide order status to agent/customer on all open orders
  • Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner
  • Obtain and evaluate all relevant information to handle inquiries and complaints promptly
  • Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable
  • Promptly responding and assisting agents/customers with damaged shipments and/or mis-shipments
  • Investigate, resolve, and process deductions
  • Complete certificates of conformance as needed for orders
  • Check and maintain pricing levels and quotes across all orders and products lines
  • Prioritize orders to traffic by distribution facility
  • Manage regional territory and agent standard processes

Customer Support Specialist Requirements:

  • Account management/ customer service experience
  • Excel experience is a must
  • JDE experience is a huge plus
  • Manufacturing or logistics background a plus
  • Strong communication skills
  • BA not required

Thank you,

Grace Collins
Project Manger
LaSalle Network

Keywords and Related Terms: customer support , customer service , jde , excel #LI-SCPROJ

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.