Customer Service Team Lead

$50,000 - $60,000 yearly
Job Category: Administrative
Position Type: Direct Hire / Permanent
Work Model: In Office
Location: Vernon Hills , Illinois
Job ID: 140325
Benefits: Medical Insurance, Dental Insurance, Vision Insurance
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As summer brings a fresh burst of energy and new beginnings, it's the perfect time to embark on an exciting new career opportunity! We have partnered with a premier formal clothing and hospitality wear company that is dedicated to providing top-tier products and exceptional customer experiences. Based in Vernon Hills, IL, and growing rapidly, they are all about innovation, quality and customer satisfaction. We're seeking a talented Customer Service Team Lead to oversee a team of 5-7 Customer Service Representatives and elevate our client’s customer support operations. If you're ready to dive into a role where you can lead, inspire and make a real impact, this is the perfect summer adventure for you!

The Customer Service Team Lead will be integral in ensuring customers receive outstanding service and support. This role involves supervising and guiding a team of 5 -7 Customer Service Representatives, managing daily operations and ensuring timely and effective resolution of customer inquiries and issues. The ideal candidate will possess strong leadership skills, a passion for customer service and the ability to thrive in a fast-paced environment.

Customer Service Team Lead Responsibilities:
  • Supervise, mentor, and support a team of Customer Service Representatives, fostering a positive and productive work environment
  • Monitor and evaluate the performance of team members, providing regular feedback, coaching and conducting performance reviews
  • Handle complex customer inquiries and escalations, ensuring timely and satisfactory resolutions
  • Conduct training sessions for new hires and ongoing training for current staff to enhance their skills and knowledge
  • Manage daily operations of the customer service department, including scheduling, workload distribution and resource allocation
  • Implement and maintain quality control processes to ensure high standards of customer service are consistently met
  • Identify and implement strategies to improve customer service processes, efficiency and customer satisfaction
  • Generate and analyze reports on team performance, customer feedback and service metrics, providing insights and recommendations to senior management
  • Work closely with other departments, including Sales, Marketing and Product Development, to ensure a cohesive customer experience

Customer Service Team Lead Requirements:
  • 3+ years of customer service experience, with at least 2 years in a supervisory or leadership role
  • Bachelor’s degree in Business, Management or a related field preferred
  • Strong leadership and interpersonal skills
  • Excellent communication skills, both written and verbal
  • Proficient in customer service software and Microsoft Office Suite
  • Strong problem-solving abilities and attention to detail
  • Ability to manage multiple tasks and prioritize effectively
  • A customer-focused mindset with a passion for providing exceptional service
  • Ability to work well under pressure and in a fast-paced environment
  • A proactive and positive attitude with a willingness to go the extra mile

Customer Service Team Lead Benefits:
  • Competitive salary and performance-based bonuses
  • Health, dental and vision insurance
  • Paid time off and holiday pay
  • Opportunities for career growth and development

If you are interested in this opportunity and meet the qualifications, please apply today!

Thank you,

Ashly Wheatland
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.