LaSalle Network is currently hiring a Customer Service Representative for a growing health system located in the Chicagoland area! The Customer Service Representative role is a fantastic opportunity for a driven and sharp individual looking for advancement.
Customer Service Representative Responsibilities:
- Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts
- Answer incoming patient or client call/email requests and handle in a prompt, courteous, and professional manner
- Correctly identify and collect patient demographic information in accordance with organization standards
- Interact with various hospital departments and physicians’ offices to effectively schedule and direct patients
- Reach out to patients to schedule an appointment as defined.
- Perform medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails
- Inform patients of any issues with securing the financial account for their encounter
Customer Service Representative Requirements:
- Minimum of one year in a call center environment
- Excellent communication and interpersonal skills
- Strong computer skills required with Microsoft Excel
- Proven success in a performance-based culture
- Flexibility and ability to quickly adapt to change
- Proven ability to thrive in a critical thinking environment
- Available to work some Saturdays
If you are interested in this Customer Service Representative opportunity and qualify per the above requirements, please apply today!
Healthcare Revenue Cycle
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