Customer Service Representative

Nashville, TN | $37K | Job ID: 62077

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Job Description

We are looking for an experienced Insurance Customer Service Representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. 

To ensure success as an Insurance Customer Service Representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class Insurance Customer Sales Representative is friendly and efficient when handling complaints or providing policy information. 

Insurance Customer Service Representative Responsibilities: 

  • Learning and understanding company insurance products 

  • Answering calls and responding to customer complaints 

  •  Accessing customer accounts and policy schedules

  • Providing customers with detailed information about policies and products

  • Recommending available products

  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded

  • Typing up complaint reports

  • Managing the customer complaint database

Insurance Customer Service Representative Requirements: 

  • High school diploma or GED 

  • Previous experience working as a Customer Service Representative 

  •  In-depth knowledge of insurance products and policy schedules

  • Friendly and professional demeanor

  • Excellent communication and interpersonal skills

  •  Basic computer skills and knowledge of database software

  • High-level typing skills

  • Advanced knowledge of telephone and call forwarding systems

  • Ability to remain calm in stressful situations

  • Ability to explain detailed policy concepts in a simple way 

 

If you are interested in the Insurance Customer Service Representative role and feel qualified for the position, please apply today! 

Thank you! 

Kelci Benton 

Project Manager 

LaSalle Network 

(615) 345-4748 

Key words: call center , insurance, invoice, policies, customer service , customer care , contact center 

LaSalle Network is an Equal Opportunity Employer, m/f/d/v. 

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.