Customer Service Representative

LaSalle Network has partnered with a leading CPG food company based in Chicago, dedicated to delivering high-quality products to their business-to-business clients, primarily in the grocery store sector. Due to growth, this opening creates an exciting opportunity for someone to step into a pivotal role within the organization.

Customer Service Representative Responsibilities: 

• Manage the end-to-end customer order processes, ensuring accuracy and efficiency
• Utilize Microsoft Dynamics 365 to process orders and monitor compliance
• Collaborate with supply chain, warehouses, and carriers to ensure on-time and complete deliveries
• Work closely with Marketing on Seasonal Forecast-to-Order tracking
• Establish and cultivate key customer relationships
• Report on key business and customer KPIs
• Maintain knowledge of external customer organizational structures
• Manage relationships with broker partners and vendors
• Facilitate setup of customers via EDI
• Assist sales with customer setup and vendor agreements
• Play a key role in ERP upgrades
• Coordinate with the IT department on sales order systems and processes
• Review and analyze special projects, keeping management informed

• Bachelor's degree strongly preferred; 2-5 years of Customer Service experience
• Prior experience in large CPG food companies, especially in Retail Grocery, is highly preferred
• Experience with a tangible product, not SaaS, required
• Excellent time management skills, ability to multitask and prioritize work effectively
• Proficiency in MS Dynamics, MS Office and EDI
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Work setting is in person Monday – Friday, 8:00 AM - 4:30 PM

Our client has a laid-back and open culture. The team enjoys weekly lunches together, and occasionally, even has a barista come in to add a little extra perk to the workday. 

If you are passionate about customer service, have experience in the CPG food industry, retail grocery especially and thrive in a fast-paced environment, we encourage you to apply. 

Thank you,

Katie Binswanger
Associate Principal
LaSalle Network