Customer Service Representative

$60,000 - $70,000 yearly

Job Category:Administrative

Position Type:Direct Hire / Permanent

Work Model:In Office

Location:Chicago, Illinois  [In Office]

Job ID:129525

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Job Description

LaSalle Network has partnered with a leading CPG food company based in Chicago, dedicated to delivering high-quality products to their business-to-business clients, primarily in the grocery store sector. Due to growth, this opening creates an exciting opportunity for someone to step into a pivotal role within the organization.

Customer Service Representative Responsibilities: 

  • Manage the end-to-end customer order processes, ensuring accuracy and efficiency
  • Utilize Microsoft Dynamics 365 to process orders and monitor compliance
  • Collaborate with supply chain, warehouses, and carriers to ensure on-time and complete deliveries
  • Work closely with Marketing on Seasonal Forecast-to-Order tracking
  • Establish and cultivate key customer relationships
  • Report on key business and customer KPIs
  • Maintain knowledge of external customer organizational structures
  • Manage relationships with broker partners and vendors
  • Facilitate setup of customers via EDI
  • Assist sales with customer setup and vendor agreements
  • Play a key role in ERP upgrades
  • Coordinate with the IT department on sales order systems and processes
  • Review and analyze special projects, keeping management informed

Customer Service Representative Requirements:
  • Bachelor's degree strongly preferred; 2-5 years of Customer Service experience
  • Prior experience in large CPG food companies, especially in Retail Grocery, is highly preferred
  • Experience with a tangible product, not SaaS, required
  • Excellent time management skills, ability to multitask and prioritize work effectively
  • Proficiency in MS Dynamics, MS Office and EDI
  • Strong attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Work setting is in person Monday – Friday, 8:00 AM - 4:30 PM

Our client has a laid-back and open culture. The team enjoys weekly lunches together, and occasionally, even has a barista come in to add a little extra perk to the workday. 

If you are passionate about customer service, have experience in the CPG food industry, retail grocery especially and thrive in a fast-paced environment, we encourage you to apply. 

Thank you,

Katie Binswanger
Associate Principal
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.