Customer Service Representative

$40,000 - $50,000 yearly

Job Category:Call Center

Position Type:Direct Hire / Permanent

Work Model:In Office

Location:Rochelle, IL  [In Office]

Job ID:124182

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Job Description
LaSalle Network has partnered with a steel solutions manufacturer to hire a Customer Service Representative to join their team in Rochelle, IL. This position will handle all aspects of customer service from inquiry/quote to placement of the order to shipment.

This company offers competitive compensation and benefits, including medical and dental plans, tuition assistance, bonuses and a 401(k) plan with a company match.

Customer Service Representative Responsibilities:
  • Prepare and process orders for electrical conduit and fittings
  • Receive orders, check for accuracy and transmit orders to appropriate mill based on availability of product and geographic location
  • Work with Shipping and Traffic department personnel to meet customer shipping requirements
  • Work closely with agent warehouse personnel regarding paperwork and orders
  • Expedite orders and advise delivery time and product availability
  • Resolve problems that arise on orders and shipments
  • Work with Regional Manager and Sales Representatives as necessary in handling customer requirements for House accounts
  • Assist Customer Service Manager as required and provide back-up for other customer service representatives

Customer Service Representative Requirements:
  • Associate degree
  • 3+ years of customer service/inside sales experience
  • Experience in the electrical industry preferred, but not required
  • Excellent communication skills (both verbal and written)
  • Good math aptitude and excellent organizational skills
  • Thorough knowledge of Microsoft Office including Excel, Word and Outlook
  • Experience in SAP is a plus
  • Sound decision-making ability in a fast-paced environment

Thank you,

Maddie Methven
Project Manager
LaSalle Network


LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.