Contract Entry-Level Email Support Specialist

Chicago, Illinois |$15 - $18 hourly | Job ID: 110957

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Job Description

A highly regarded technology company headquartered in Chicago is looking for an Entry-Level Email Support Specialist to join their team. Over the past few years, our client has been recognized for their excellent company culture and impressive growth. They are committed to their customers having the best possible experience and are looking to you to help them do that!

As an Entry-Level Email Support Specialist, you will be responsible for creative problem-solving and troubleshooting of customer issues. You will work closely with an experienced team and will be taking chats and emails to help grow and maintain their customers!

Entry-Level Email Support Specialist Responsibilities:

  • Troubleshoot and resolve technical issues
  • Track and follow up on open issues in order to maintain a high-quality customer experience
  • Identify trends across customers and work with management to provide top-notch solutions
  • Provide impeccable customer support by maintaining a positive attitude and creating innovative solutions
  • Communicate internally, escalate customer requests and concerns for prompt and thorough resolution

Entry-Level Email Support Specialist Requirements:
  • Ability to work a hybrid schedule going into their downtown Chicago office
  • 1-3 years of customer service experience
  • Ability to create and improve upon standard operating procedures
  • Excellent attention to detail and organization

This is an excellent opportunity for any customer service professionals seeking to continue growing their skills.

Our client is looking for an influencer who is not afraid to jump right into an innovative, high-growth environment. If you are interested in this opportunity, please apply today!

Thank you,

Phoebe Gilbert
Project Manager, Office Services
LaSalle Network

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LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.