Collections Representative

$17 - $20 hourly
Job Category: Call Center
Position Type: Contract / Temporary to Hire
Work Model: In Office
Location: Oak Brook, Illinois
Job ID: 149190
Benefits: Medical Insurance, Dental Insurance, Vision Insurance
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LaSalle Network has recently partnered with a Commercial Collections Agency in Oakbrook. Their team is seeking high-energy and ambitious self-starters to join their team as Collections Representatives.

This role would be working 100% onsite in Oakbrook, IL

Collections Representatives Responsibilities
  • Primary responsibility is to negotiate collections from delinquent commercial accounts over the phone and via email
  • Works from the established collector work queue to make contacts
  • Applies critical thinking skills to determine appropriate solutions while overcoming obstacles to improve call outcomes
  • Interact effectively and courteously with internal and external customers to maximize collection efforts and enhance revenue generation opportunities
  • Meets phone requirements, inbound and outbound calls to debtors
  • Follow communication “scripts” when handling different topics
  • Responds to all questions and inquiries using procedures that fall within established parameters
  • Identify and negotiate approved payment arrangements on past due balances within collection guidelines and laws and maintaining a strong customer relationship
  • Keep detailed records of all conversations in our database
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Collections Representatives Requirements
  • Strong customer service, active listening, negotiation skills and the ability to stay calm and professional
  • Must have business to business collections experience
  • Learns quickly and has strong problem-solving and critical thinking skills
  • Ability to successfully multi-task and manage concurrent situations
  • Be resilient. We are looking for positive energy, competitive drive and the ability to cope with rejection
  • Communicates effectively and has strong written and verbal communication skills
  • Works well independently and has strong project management and organization skills. Be open and willing to try new things
  • Must be computer literate with the ability to input and retrieve data from database systems
  • High School Diploma Required

If you are interested in this position and qualify based on the previously mentioned requirements, please apply today! 

Thank you!


Jamie Baumgartner
Senior Unit Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.