Client Services Manager

Chicago, IL |$90-100K | Job ID: 108670

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Job Description

LaSalle Network is partnering with a rapidly growing international spice company to hire a Client Services Manager. Located in the River North neighborhood of downtown Chicago, this company prides itself on their inclusive culture and dog friendly office!

The Client Services Manager’s primary responsibility is to provide high level B2B support for clients as well as overseeing the life cycle of an order from beginning to end. This person will also be responsible for the leadership and development of two other Client Services Specialists.

Client Services Manager Responsibilities:
  • Manage Client Service Team guiding in the processing sales orders, purchase orders, onboarding new customers and daily communication with customers
  • Utilize interpersonal relationships and communication skills to build rapport with clients allowing for clear communication from start to finish
  • Collaborate and communicate with internal teams and customers on a regular proactive basis, including, daily, weekly and/or monthly meetings
  • Oversee client escalation issues
  • Collaborate closely with Sales to support customers for new product commercialization rollouts
  • Implement and manage floor stock agreements with customers
  • Keep updated live reporting from Co-Packer regarding production timelines
  • Communicate with internal Distribution Center to ensure product is shipped and received properly by the customer
  • Oversee 2 direct reports

Client Services Manager Requirements:
  • Bachelor’s degree or related work experience
  • Experience working in B2B
  • Leadership experience (management, leading teams, coaching, mentoring, etc.)
  • ERP and CRM experience required
  • Ability to work with cross-functional teams (Sales, Operations, Quality, R&D)
  • Strong written and verbal communication skills
  • A problem solver with the ability to develop dynamic solutions.

If you feel you possess the above requirements and skills, please apply today!

Thank you,


Kersten Bower
Project Manager
LaSalle Network


Keywords and Related Terms: client services , customer service , ERP , CRM , CPG , manufacturing , manager , supervisor #LI-CTOSDH
 

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.