LaSalle Network is currently working with a client in Richardson, TX who is hiring for a Client Service Specialist. Our client is looking for an individual that has strong leadership skills, a positive attitude and eagerness!
Client Service Specialist Responsibilities:
- Regularly communicate with clients to request and review documentation related to the case
- Communicate via phone call, email and text with clients to gather required information in order to further qualify them for cases
- Confirm that all clients are being reached out to on a consistent basis
- Accurately file documents in the appropriate databases with all required information and notes
- Perform a variety of file maintenance tasks for electronic files in compliance with the firm’s policies; this includes creating and retrieving files when necessary
- Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice
Client Service Specialist Requirements:
- High school diploma required
- 1-3+ years working in an office setting
- 1-2+ years working in a customer service environment
- Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
- Proficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems
- Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
- Excellent verbal and written communication skills, with the ability to compose professional emails
- Ability to build and maintain strong relationships with internal and external customers.
Keywords and related terms: customer service , Legal , Manager , Paralegal #LI-DNP
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.