Client Service Representative

$17 - $20 hourly

Job Category:Administrative

Position Type:Contract / Temporary to Hire

Work Model:Hybrid

Location:Chicago, IL  [Hybrid]

Job ID:131134

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Job Description

LaSalle Network has partnered with a national leading law firm representing a broad array of clients, who is hiring a high volume of employees due to company growth. Our client is nationally recognized, with offices in Illinois, Texas and Washington DC. and is currently hiring contract-to-hire Client Service Representatives to join their Chicago-based team. Their team combines expert legal knowledge with significant financial experience managing litigation-related investments. This Client Service Representative position offers competitive hourly pay, has an extensive training program and many growth opportunities!  

  

As a Client Service Representative, you will be responsible for assisting and communicating with clients during the discovery phase of a case, maintaining and building upon existing client relationships and providing outstanding support to clients. In this fast-paced environment, you must be able to think on your feet.  

  

Client Service Representative Responsibilities:  

  • Regularly communicate with clients to request and review documentation related to the case  

  • Communicate via phone call, email and text with clients to gather required information to further qualify them for cases  

  • Maintain consistent communication with clients throughout the case  

  • Accurately file documents in the appropriate databases with all required information and notes  

  • Perform a variety of file maintenance tasks for electronic files in compliance with the firm’s policies; this includes creating and retrieving files when necessary  

  • Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice  

  • Other duties as assigned  

 

Client Service Representative Requirements:  

  • 1+ years of customer or client service experience  

  • Excellent written and verbal communication and analytical skills and a high attention to detail  

  • Able to consistently utilize basic Excel functions  

  • Ideal candidate is a proactive, self-motivated, task-oriented individual who can work independently with minimal oversight  

 

This is an excellent opportunity for any customer service or client services professional seeking to continue growing their career at a rapid pace with a national company. If you are interested in this Client Service Representative opportunity, please apply today!  

  

Thank you,  

  

Courtney Ward  

Project Manager, Office Services  

LaSalle Network  

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.