Client Service Representative

LaSalle Network has partnered with a national leading law firm representing a broad array of clients, who is hiring a high volume of employees due to company growth. Our client is nationally recognized, with offices in Illinois, Texas and Washington DC., and is currently hiring contract-to-hire Client Service Representatives to join their Chicago-based team.

This law firm acts on behalf of individuals, companies and governmental entities across a variety of claims and practice areas. Their team combines expert legal knowledge with significant financial experience managing litigation-related investments. This Client Service Representative position offers competitive hourly pay, has an extensive training program and many growth opportunities!

As a Client Service Representative, you will be responsible for assisting and communicating with clients with the discovery phase of a case, maintaining and building upon existing client relationships and providing outstanding support to clients. In this fast-paced environment, you must be able to think on your feet.

Client Service Representative Responsibilities:

• Regularly communicate with clients to request and review documentation related to the case

• Communicate via phone call, email and text with clients to gather required information in order to further qualify them for cases
• Maintain consistent communication with clients throughout the case
• Accurately file documents in the appropriate databases with all required information and notes
• Perform a variety of file maintenance tasks for electronic files in compliance with the firm’s policies; this includes creating and retrieving files when necessary
• Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice
• Other duties as assigned

• 1+ years of customer or client service experience
• Excellent written and verbal communication and analytical skills and a high attention to detail
• Able to consistently utilize basic Excel functions
• Ideal candidate is a proactive, self-motivated, task-oriented individual who is able to work independently with minimal oversight

This is an excellent opportunity for any customer service or client services professional seeking to continue growing their career at a rapid pace with a national company.

If you are interested in this Client Service Representative opportunity, please apply today!

Thank you,

Courtney Ward
Project Manager, Office Services
LaSalle Network