Call Center Manager

Glendale, Wisconsin |$50-60K | Job ID: 93446

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Job Description

LaSalle Network is currently working with a client who is hiring for a Call Center Manager. This position is onsite in their Glendale, WI office. Our client is looking for an individual that has strong leadership skills, positive attitude, and eagerness.

This role will manage hiring needs for the office, coach and counsel employees, and overall lead a team by example. The ideal candidate for this Call Center Manager opportunity will have management experience as well as strong customer service, communication, and computer skills.

Call Center Manager Responsibilities:

  • Able to quickly learn a new process and use networking skills to pick up the details of what is needed
  • Maintain office services by organizing office operations and procedures; preparing payroll and claim investigations as well as designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
  • Complete operational requirements by scheduling and assigning employees; following up on work results
  • Keep supervisor informed by reviewing and analyzing special reports; summarizing information; identifying trends
  • Manage hiring for office staff needs
  • Maintain office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Contribute to team effort by accomplishing related results as needed
  • Lead by example


Call Center Manager Responsibilities:

  • Strong computer skills, being able to multitask using numerous programs and screens
  • Solid people skills, maintaining a team environment and being able to motivate a team to perform
  • Experience in staffing, managing processes, supervision, and reporting
  • Must have management experience
  • Strong customer service skills working in conflict resolution


Thank you,

Tamara Ledogar
LaSalle Network

Keywords and Related Terms: customer service , Call Center , Manager #LI-DNP

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.