Job Description
LaSalle Network is currently working with a client who is hiring a Call Center Manager. This position is onsite in their Southlake, TX office. Our client is looking for an individual that has strong leadership skills, a positive attitude and eagerness.
This role will manage hiring needs for the office, coach and counsel employees and lead a team by example. The ideal candidate for this Call Center Manager opportunity will have management experience as well as strong customer service, communication and computer skills.
Call Center Manager Responsibilities:
- Able to quickly learn a new process and use networking skills to pick up the details of what is needed
- Maintain office services by organizing office operations and procedures; prepare payroll and claim investigations as well as design filing systems, review and approve supply requisitions, and assign and monitor clerical functions
- Complete operational requirements by scheduling and assigning employees; follow up on work results
- Keep supervisor informed by reviewing and analyzing special reports; summarize information; identify trends
- Manage hiring for office staff needs
- Maintain office staff job results by coaching, counseling, and disciplining employees; plan, monitor and appraise job results
- Contribute to team effort by accomplishing related results as needed
- Lead by example
Call Center Manager Responsibilities:
- Strong computer skills, able to multitask using numerous programs and screens
- Solid people skills, maintain a team environment and able to motivate a team to perform
- Experience in staffing, managing processes, supervision and reporting
- Must have management experience
- Strong customer service skills working in conflict resolution
Thank you,
Anna White
Unit Manager
LaSalle Network
Keywords and Related Terms: customer service , Call Center , Manager #LI-DNP
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.