Bilingual Quality Assurance Supervisor

Warrenville, IL | Job ID: 40868

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Job Description

LaSalle Network is currently hiring a Bilingual Quality Assurance Supervisor for a growing Lending company located in the Western Suburbs of Chicago. The Bilingual Quality Assurance Supervisor role is a fantastic opportunity for a driven and sharp individual looking for advancement with a thriving, entrepreneurial company.

 Bilingual Quality Assurance Supervisor Responsibilities:

  • Consistently provides performance related feedback and coaching to Call Center associates with a focus on service delivery and process execution
  • Consistently provides performance related feedback and coaching to Call Center associates with a focus on service delivery and process execution.
  • Identifies developmental opportunities and coaches to enhance expertise and abilities. 
  • Conduct group monitoring & calibration sessions involving management.
  • Trend QA information for process/ performance improvement.
  • Locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments, assess the individual circumstances and decide upon an appropriate course of action
  • Develop restructuring plans to assist clients in resolving delinquency and avoiding repossession of vehicle
  • Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence
  • Cultivate and maintain relationships with other members of the call center service team as well as key inter-departmental contacts
  • Meet and exceed the goals and objectives of the department

Bilingual Quality Assurance Supervisor Requirements:

  • Minimum of two years in a Collections or Call Center environment
  • Must be Bilingual is Spanish
  • Excellent communication and interpersonal skills
  • Strong computer skills required with Microsoft Excel
  • Proven success in a performance based culture
  • Flexibility and ability to quickly adapt to change
  • Proven ability to thrive in a critical thinking environment 
  • Available to work some Saturdays

This position is a fantastic opportunity for anyone that is looking for a role with long term growth potential. If you are interested in this Bilingual Quality Assurance Supervisor opportunity and qualify per the above requirements, please apply today!

Thank you,
Kaylea Murphy
Project Manager
LaSalle Network

Keywords and Related Terms: call center , supervisor , bilingual , quality assurance 

LaSalle Network is the leading provider of professional staffing and recruiting services. Specializing in accounting and finance, technology, administrative, call center, human resources, and executive search, LaSalle serves companies of all sizes and across all industries. Since inception in 1998, LaSalle Network has served thousands of clients and placed thousands of candidates in temporary, temporary to permanent, and permanent positions.

LaSalle Network is an Equal Opportunity Employer, m/f/d/v.