Bilingual Customer Support Representative

Bedford Park , Illinois |$40-50K | Job ID: 117975

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Job Description

Out client, a manufacturing company that provides industrial safety solutions, is looking for a Bilingual Customer Service Representative to join the team at their Bedford Park, IL location. The Bilingual Customer Service Representative is responsible for fostering an excellent customer service experience while increasing customers’ average lifetime value and growing revenue. They will be responsible for handling inquiries, quote requests, product pricing and purchase orders with an accommodating and informative attitude, while delivering a positive experience for every customer.

This company offers a robust benefits package.

Bilingual Customer Support Representative Responsibilities:

  • Process incoming orders, quote requests and other inquiries via phone, e-mail, chat and web
  • Identify and fulfill the customers’ immediate needs
  • Build and maintain lasting relationships by going beyond the standard customer’s expectations
  • Prepare customer credits, return authorizations and order corrections for processing
  • Prepare product quotations quickly and accurately
  • Act as a general liaison between the customer and the company
  • Communicate all critical information, along with providing vital input and feedback to management
  • Act quickly when errors occur to correct mistakes and ease customers’ burden
  • Key information into system according to standard company procedures
  • Maintain knowledge of company and department operations to meet the needs of the customer
  • Work in an energetic team environment and communicate with coworkers in a respectful manner
  • Complete all assignments and commitments in a timely manner
  • Keep customers aware of any changes and update the customers website and or portals with pertinent details
  • Engage in regular learning and training for personal and professional growth and development
  • Continuously communicate successes, needs and challenges to Customer Service Manager
  • Work independently and with teammates to meet challenges head-on

Bilingual Customer Support Representative Requirements:
  • Must have experience in Infor Syteline ERP
  • High school diploma or GED
  • 3-5+ years previous experience in a customer service or order entry environment
  • Good reading, spelling and comprehension skills
  • Must be able to learn and operate software
  • Accurate typing skills
  • Must demonstrate close attention to detail
  • Ability to take direction and work well with others
  • Contribute to a positive and energetic working environment
  • Customer orientation and ability to adapt/respond to different types of characters
  • Be punctual and dependable
  • Adhere to company policies
  • Attend department and company meetings, and participate in proactive team efforts to meet goals
  • Perform other duties as required or assigned
  • Good command of Spanish and English, both written and verbal

Thank you,

Jessica McCourt
Senior Project Manager
LaSalle Network

Keywords and Related Terms: bilingual , customer service representative , csr , customer support representative #LI-OTOSCS

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.