Associate Director, Client Services

Chicago, IL |$70-80K | Job ID: 64648

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Job Description

A rapidly growing, innovative law firm is seeking experienced leaders to join their organization as a Associate Director of Client Services. Although they are currently working remote, this organization recently moved into a brand new office space in downtown Chicago and plans to continue hiring across multiple departments over the next year.

As the company continues to expand, they are seeking experienced Associate Director of Client Services to supervise, coach and develop their client servicing representatives. 

Associate Director of Client Services Responsibilities:

  • Lead a team of 10-15 representatives, providing daily coaching and motivation
  • Ensure that team members are hitting established metrics and providing customers with high-quality service
  • Foster a positive environment through encouragement and recognition of hard work
  • Listen to calls and perform other quality assurance activities
  • Conduct one-on-one sessions focused on professional development regularly
  • Administer performance reviews and take disciplinary action as needed
  • Maintain detailed records of employee schedules, attendance, and PTO
  • Work with leadership to strategize ways to develop the client servicing team in order to keep up with their growth

Associate Director of Client Services Requirements:

  • Bachelor’s degree preferred
  • Minimum of five years of management/supervisory experience from a call center or customer success capacity
  • Prior experience in the legal industry is a plus
  • Demonstrated ability to hold direct reports accountable to established metrics
  • Strong attention to detail
  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Office, particularly Excel

 

This organization is seeking confident, proactive leaders to drive their customer service performance and contribute to the company’s continued growth.  As an Associate Director of Client Services, you will have significant opportunity for career advancement and will be able to shape the direction of this growing, evolving company.

If you are interested in joining this organization as an Associate Director of Client Services, please apply today!

Thank you,

Reid Hirschey
Team Lead, Office Services
LaSalle Network
 

Keywords and Related Terms: call center , contact center , call center manager , call center supervisor , contact center manager , contact center supervisor , manager , supervisor , leader , team lead , customer service , collections manager , supervisory , customer success , client success

LaSalle Network is an Equal Opportunity Employer, m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.