Application Support Specialist

Chicago, IL |$60-70K | Job ID: 86514

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Job Description

LaSalle Network is partnering with a national law firm to identify their next Application Support Specialist. The Application Support Specialist will be a key part of the tech team, which ensures the seamless operation of the firm’s software and data platforms as well as assists attorneys and other key stakeholders with development of scalable business processes and automated solutions.

Application Support Specialist Responsibilities:

  • Become an expert on the technical aspects of a variety of platforms utilized by the firm - how the technology works, what issues can occur, and how to troubleshoot problems
  • Respond to internal stakeholder inquiries in a timely manner and utilize skills and have knowledge of applications to answer questions and solve technical problems
  • Work directly with attorneys and other internal users to resolve business problems; this may involve acting as an information resource, extracting data from cloud platforms to answer specific questions or address a specific issue, or implementing enhancements and new workflows into the existing application infrastructure
  • Test and reproduce reported issues to determine root cause and develop a solution
  • Manipulate data tables in Excel; upload spreadsheets to cloud platforms to trigger bulk actions or database updates
  • Actively assist in maintaining and administering the firm’s cloud-based services
  • Contribute to software documentation, knowledge-based articles, and other support materials; communicate change to appropriate staff both within the tech team and in other parts of the firm

Application Support Specialist Requirements:

  • A bachelor's degree is preferred
  • Strong computer proficiency; adept at learning new software
  • Strong diagnostic and problem-solving skills
  • Advanced skills in Excel, including pivot tables and index/match
  • Excellent written and verbal communication skills with ability to communicate in both technical and non-technical language
  • Excellent people-skills (outgoing, approachable, motivated to help), including the ability to train end users
  • Ability to work independently or as part of a team
  • Ability to conduct research into computing issues and software functionality
  • Must have a keen attention to detail
  • Ability to multi-task and adapt to changes quickly
  • Ability to collaborate across functional teams

The position operates in a hybrid model workplace with some in-person attendance required at the company’s downtown Chicago location. If you are interested in this Application Support Specialist role and qualify per the aforementioned requirements, please apply today!

Thank you,

Lillian Doctoroff
LaSalle Network

Keywords and Related Terms: application support , index match , software , excel #LI-CTTS

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.